---
title: EZ-Runner (#8) Return Authorization Details Sold/Purchased
description: Purpose These cards categorize returns by reason, helping you understand the root causes of return activity for both vendor purchases and customer sales. They provide actionable insights to reduce pre
---

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# EZ-Runner (#8) Return Authorization Details Sold/Purchased

**Purpose**  
These cards categorize returns by **reason**, helping you understand the root causes of return activity for both vendor purchases and customer sales. They provide actionable insights to reduce preventable returns and improve overall efficiency.

**Key Metrics**

- **# Vendor/Stocked Part Returns** – Count of returns by category.
- **% of Returns** – Share of each reason relative to total returns.
- **Network Averages** – Benchmarks for how often each reason appears across reporting periods.

**Insights to Look For**

- **Top return drivers**: Concentration in a few categories (example: “Lost Job/Customer Cancelled” or “More Damage Than Described”) reveals where a process change could have the biggest payoff.
- **Upstream vs. downstream differences**: Purchased-part returns often highlight **vendor or shipping issues** (example: damaged, incomplete, incorrect parts), while sold-part returns skew toward **customer-facing issues** (example: cancellations, ordering errors).
- **Process improvements**: High rates of “Incorrect Part Supplied” or “Interchange/Inventory Error” may point to poor inventory or order writing processes.
- **Customer experience signals**: Large shares of cancellations or damage complaints highlight major problems that could impact vendor trust.

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