---
title: EZ-Runner (#9) Return Authorization Status Sold/Returned
description: Purpose These cards track the status of return authorizations for both sold and purchased parts. They show how many returns are approved, denied, or credited without requiring return shipment. This he
---

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# EZ-Runner (#9) Return Authorization Status Sold/Returned

**Purpose**  
These cards track the status of return authorizations for both sold and purchased parts. They show how many returns are approved, denied, or credited without requiring return shipment. This helps assess efficiency in the returns process and highlights patterns in vendor vs. customer handling.

**Key Metrics**

- **Approved / Auto Approved** – Returns authorized for shipment, sometimes automatically.
- **Credited Do Not Return** – Return approved for credit without requiring the part back, often for low-value or heavily damaged items.
- **Denied / Denied Pending More Information** – Returns not approved or requiring further information.
- **Not Assigned** – Returns not yet categorized.
- **% of Returns by Status** – Share of total returns in each category.

**Insights to Look For**

- **Efficiency of processing**: High auto-approval rates indicate a hole in the process; many auto-approvals may slow operations.
- **Cost implications**: Frequent “Credited Do Not Return” decisions may reduce logistics costs.
- **Customer/vendor dynamics**: On sold parts, approvals affect customer satisfaction and loyalty. On purchased parts, vendor responses reveal how cooperative suppliers are in resolving issues.
- **Policy alignment**: Comparing outcomes between sold and purchased parts ensures that internal return policies align with how vendors handle their returns.

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