---
title: Exceptions and Errors
description: what are exceptions and errors and how to handle those
---

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# Exceptions and Errors

## what are exceptions and errors and how to handle those

**![13. Exceptions and Errors](https://help.ez-suite.com/hs-fs/hubfs/EZ%20QC/13.%20Exceptions%20and%20Errors.png?width=193&name=13.%20Exceptions%20and%20Errors.png)**

**Exceptions**

1. - Exceptions will show at the top of Order Manager in a red rectangle and will be visible in your Resolutions/ Inventory Control filter.

2\. - Select the Exceptions rectangle to view the Exception Information to the right to determine what needs adjusted on the order.

3\. - Right click and edit the order for the missing information. Once the correct information is added the part will move out of Exceptions automatically.

**Errors**

1\. - Errors show at the top of Order Manager in a red rectangle.

**Note: It is crucial to review an Error as these orders will not be visible in Order Manager until the Error has been addressed.**

2\. - Once you are viewing the Errors, click on an individual order to view the cause of the error before deleting it.

3\. - Some common errors:

**Unknown Ship Via** - Will need the original Work Order adjusted to include a Ship Via that the system recognizes as an exact match to a listed Ship Via in your settings.

**Part Changed** - Signifies a change to the original part on the Work Order, however the part has already entered processing and will need to be manually adjusted or cancelled. Sometimes this error will be the result of a Work Order change that has no effect on the order processing. In this case you will allow the original part to continue processing and delete the error.

**Other** - Will contain orders where an error was found but is not one of the previous reasons. Select the order and view the updated information to determine if any change is needed before deleting the error.

 

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