Purpose
This card tracks alternate part orders by technician, showing how many parts were swapped out and why. It provides a technician-level view into alternate activity, helping managers identify whether alternates are concentrated with specific employees or spread evenly across the team.
Key Metrics
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Parts Sold – The count of alternate parts processed by each technician.
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% of Total – Technician’s share of all alternates during the period.
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Alternate Part Reason – Linked detail showing why the alternate was required (damage, missing, better option, etc.).
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Monthly Breakdown – Activity displayed by month.
Insights to Look For
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Technician performance: High alternate counts by a specific technician may suggest issues in handling, part selection, or training.
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Concentration of errors: If alternates are concentrated with one or two technicians, targeted coaching may resolve the majority of issues.
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Process consistency: Even distribution across technicians may indicate systemic issues in dismantling, inventory, or quality control rather than individual errors.
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Trend tracking: Monthly comparisons help assess whether alternate-related problems are improving, worsening, or staying consistent over time.