Purpose
This card shows the ratio of cancelled orders to completed orders each month. It helps managers monitor order reliability and spot when cancellations may be cutting into fulfillment performance.
Key Metrics
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Completed Orders (Green) – Total number of orders successfully processed each month.
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Cancelled Orders (Red) – Orders that were cancelled before completion.
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% Completed vs. Cancelled – Proportion of orders fulfilled compared to those lost.
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Monthly Breakdown – Displays results by month for trend visibility.
Insights to Look For
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Reliability rates: A consistent 90%+ completion rate signals stable order fulfillment. Drops below this level may indicate process issues.
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Cancellation patterns: Spikes in cancellations could point to problems with inventory accuracy, customer satisfaction, or sales processes.
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Seasonal trends: If cancellations rise in certain months, managers may want to investigate whether external factors (demand surges, supply shortages) are driving the issue.
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Operational impact: Even a small % increase in cancellations translates to significant lost revenue when order volumes are high.