A short definition for each quality status found in Order Manager(EZ-QC)
Quality Statuses
New- Parts that have been uploaded to EZ-Quality/Order Manager but have not started an order fulfillment process. Typically, these parts are waiting to be assigned to an order processor.
Working- Parts that are currently assigned to an order processor and is being processed w attached to one specific job (i.e. Picking, Shipping) for processing.
Waiting- The part has completed one or more jobs but has not completed its entire workflow (sequence of jobs the part must complete in order to be ready) and is waiting on the next job in the process to be performed.
Paused- The part is still in the process of the current assigned job but could not be fully completed and is not currently being worked on. Reasons a part can be paused;
• The part was paused by the technician who went to work on something else
• The part was previously in resolution and has been approved. The part will remain paused until the technician resumes work on the part
Stalled-Sales- The part is in resolution due to a job answer that requires the part to be approved or denied by the Salesperson attached to this order. These are questions built into the job(s) to ensure part quality/selection
Stalled-Order Fulfillment/Dispatcher -The part is in resolution due to a job answer that requires the part to be approved or denied by someone with the Role shown. These are questions built into the job(s) to ensure part quality/selection
Stalled (Customer)-The part is in resolution based off an answer to a question during processing, and the approval request has been sent on to the end customer.
Stopped- Indicates the part was either stopped based off the answers given during processing or the part was denied during the resolution process. Stopped orders need to be adjusted on the YMS workorder for an alternate, or a new workorder needs created for a replacement part. The existing stopped order in EZ-QC then needs finalized in order to be removed from resolutions.
Waiting on Broker- The part has not completed processing through the supplying yards EZQC process.
In transit from broker- The part has left the supplier/broker yard and is in transit to your yard. If the supplier is an EZ-Runner facility the part can be quickly tracked by clicking on the EZRunner Tracking number in the Received Via Column.
Complete- The entire workflow (all jobs) have been completed for this part(s) and should be placed in their final Drop Location.
Replaced- An alternate part was chosen for this order. This may require the original workorder to be corrected in the YMS prior to invoicing if not already adjusted.
Canceled – The order for the part has been canceled and is no longer needed. Canceled Orders must be finalized to be removed from resolution views. Cancelled orders occur by manually marking the part(s) in EZ-QC or via an updated order being sent into Order Manager depending on the YMS extraction.
Finalized- The part has been completely processed, invoiced, and shipped. Finalized orders can be found through a view, advanced search, or quick search bar.
Exception- Highlights an issue with the order before it can begin processing
• Could not find part status – The part status field on the order is missing or improperly imported.
• No workflow assigned - The part(s) was unable to assign a workflow upon importing the order into EZQC.
• Could not find product - The product field on the order is missing or the product does not match EZ-QC’s list of products.
• Delivery is not valid for an EZ-Runner Shipment being shipped- The customer information does not match the information in EZ-Runner. Typically, the official EZ-Runner Roster phone number.