How to use the return request module
EZ Runner has a built-in module that allows you to create return requests and to easily open a claim with the shipping company. Claims can be filed to the shipping company only by the sending yard. When importing orders into EZ Runner it is possible the system may come across information it is not able to understand. In these cases, the orders will be flagged as an Import Exception.
Creating a Return Request
1. When you are requesting to return a part the first thing you need to do is locate the order that is needing returned. You can do this by using the Custom Search or by searching in the EZ Runner Tools Mobile Application. (EZ Runner Tools app guide is separate from this section)
2. Once you have located the correct order you will want to select it from the left-hand side and then find the Returns tab located next to Label in the upper center of the screen. 
3. You will then click on Request Return Authorization to begin inputting return information.
4. Within the Return Authorization it will include a date and time stamp. It also includes the name of the user who is filing the claim. You will need to select a reason from the drop-down list shown in the above graphic.
5. Add additional notes and upload any additional photos before hitting Request to then send this request. You can also add photos to the order by Grading the party with EZ Runner Tools.
Viewing Outgoing Return Requests
1. Once you have submitted a return request it will be sent to the yard for approval. This order will show in the Returns – Outgoing Requests search and will have information showing in the Returns tab, reflecting the reason for the request, any notes, and a timestamp. 
2. When the return is approved you will see the approval in the Return tab also. On the order itself you will see a “RETURN REQUEST” box shown that displays “CLICK HERE TO CREATE RETURN SHIPMENT”. Simply click on the box and it will create a new label to be placed on the part so it can be returned.
3. If a request is left without a response for 24 business hours, it will auto approve the return and allow you to create a return runner label.
4. The yard may also request further information before approving the request. You can hit Add Note to add more information about your request at any time, or you can add a grade to the part via EZ Runner Tools. 
5. Depending on the damage to the part it may make more sense to credit with no return, that option can be used at the discretion of the selling yard to save time and shipping cost.
Viewing Incoming Return Requests
1. In the Returns – Incoming Requests, you can view all the orders that are awaiting your approval or denial on a return request. 
2. Any order showing in this search can then be selected. Once selected you can click on Return tab across the upper middle of the screen and then click on Respond to Return Request.
3. This will prompt you to select a response and then add some notes to send back.
Note that you can select Denied Pending More Information to request the yard provide more information about why they are returning the part. You can also select Credited, Do Not Return for items that are damaged or do not work so that they can simply be disposed of instead of sent back onto a transportation truck.