What are resolutions and how can I resolve them
1. When you are viewing the Resolutions/Inventory Control filter you will see orders with a Quality Status of Cancelled, Stopped, Replaced or Stalled.
2. Each order is reflecting a Quality Status for a reason and will require a specific action based on the status.
Cancelled - Orders that are in a cancelled status simply need to be reviewed for reason of cancellation and then can be finalized.
Stopped - Orders that have been denied during processing. These parts might need to be adjusted in your inventory to reflect any damage or reason for being denied. When finished reviewing finalize these orders to move them out of Order Manager.
Replaced - If an alternate for an order has been selected then the original part will show as Replaced. Review the replaced orders to determine if you need to make an adjustment to your inventory, then finalize these orders.
Stalled - As part pullers respond to processing questions on their tablet, they may answer a question in a way that prompts the need for an approval. In these cases, the part puller will be asked to add additional notes and photos to provide context. Below are the available options
•Approve - Allows the part to continue processing and to be sold.
•Deny - Stops the processing for this specific part.
•Unable to Fulfill – Alerts the salesperson that an order has no alternate available.
•Request Sales Approval - Sends this approval request to the attached salesperson.
•Request Customer Approval - Sends this approval request to the attached broker or the partner app for the customer to be able to view and approve/deny the request.
Note: Override approval can be given to specific users. This enables them to:
• Override a previously answered approval.
• Approve/deny a stalled order that may not have been directly sent to them.
If an order is approved at any point in this process, it will return directly to the tablet of the parts puller for them to continue processing the order.