what are import exceptions in EZ Runner and how to handle them
1. When you open EZ Runner you should quickly be able to see if you had any import exceptions because they will show in a red box at the top of the Runner screen next to the Search drop down. 
2. You can click on the red box or select the Import Exceptions search to display the orders that need adjusted to correct their exceptions.
3. Click on the order and select Edit to adjust the information that is needed. You will be able to see all the imported information and can adjust the order to match accordingly. Once you have done so, you can update the order and if it is correct the exception will resolve.
Note that exceptions usually refer to a product, customer, or destination. To ensure this problem does not continue to happen in the future you may need to adjust the customer file within your yard management system to reflect the information needed in EZ Runner.